Refund Policy
Return Eligibility
We want you to love your purchase. If you're not completely satisfied, you may return most items within 7 days of delivery under the following conditions:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Proof of purchase (order confirmation email) required
- Customized or made-to-order items are not eligible for return
- Sale items may be eligible for exchange only
How to Request a Return
- Contact us at support@shreekarni.com within 7 days of delivery
- Provide your order number and reason for return
- Our team will review your request and provide return instructions
- Ship the item back using the provided shipping label
Refund Process
- Once we receive and inspect your return, we will process your refund within 5-7 business days
- Refunds will be credited to your original payment method
- Shipping charges are non-refundable (except for damaged/defective items)
- You will receive an email confirmation once your refund is processed
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost.
Exchanges
We offer exchanges for different sizes or colors subject to availability. Contact us to initiate an exchange request.
Contact Us
For any questions about our refund policy, please reach out to us:
- Email: support@shreekarni.com
- Phone: +91 98765 43210
- Address: Shree Karni Textiles, City Center, Rajasthan, India